Lakeshore Technologies provides flat-rate, on-site IT support for small businesses and individuals across Chicago. No contracts. No hourly billing. No waiting on hold.
CompTIA A+ Certified · Background-Checked · Appointments Confirmed Within 24–48 hrs
Most small businesses and individuals put up with these problems for months before doing anything about them. Don't.
Every slow startup is lost time. Multiply that by every employee, every morning, and you're paying for hours of nothing.
One dropped connection in front of a client can cost you the deal. A bad Wi-Fi setup makes your whole business look unprofessional.
Waiting on a potential virus is playing with fire. One ransomware attack can wipe out years of files and bring your entire operation to a halt.
Printers, connectivity, email setup — small tech issues that feel minor pile up and quietly drain productivity all day long.
Locked out of your email or Microsoft account? That's your business on pause until someone fixes it.
Without a reliable tech person, every problem becomes an emergency. You waste hours Googling fixes or waiting for a callback from a big-box store.
You shouldn't have to deal with this alone.
No tech jargon. No confusing estimates. No waiting weeks for an appointment.
Fill out our quick form or DM us on Instagram. We confirm within 24–48 hours.
Alexander shows up on-site at your home or business — or you drop off your device. No waiting on hold, no strangers.
We identify the issue, explain it in plain language, and fix it — with your approval at every step. No surprises.
No hourly billing. No hidden fees. You know the price before we start. Every job comes with a workmanship warranty.
No confusing service menus. Three clear options that cover 90% of what small businesses and individuals need.
Need remote help? Remote support sessions start at $59. Priority scheduling available for $199.
Not sure if your tech setup is causing problems? Tell us what's going on and we'll give you a free assessment recommendation — no visit required, no obligation.
"My laptop was basically unusable — taking forever to load anything. Alexander came out same week, had it running like new in under an hour. Flat rate, no hidden fees. Finally someone who actually explains what they're doing."
"We were having Wi-Fi issues and couldn't figure out why our system kept dropping during appointments. He found the problem, fixed the router setup, and now everything works perfectly. Would absolutely use again."
"I thought I had a virus and was panicking. He did a remote session, cleaned everything up, and walked me through exactly what happened and how to prevent it. Affordable, fast, and actually trustworthy."
Drop-off, remote, or on-site — from someone who actually knows what they're doing.
Windows and macOS support for everyday issues — slow machines, broken software, and everything in between.
Diagnose and fix system errors, crashes, freezes, and unexpected behavior on PCs and Macs.
Speed up sluggish computers by removing bloatware, optimizing startup, and cleaning up the system.
Install, update, or fix broken applications — including Office, browsers, drivers, and more.
Keep your OS and software up to date and properly configured so security gaps don't go unpatched.
Locked out? Forgotten password? Profile broken? Account recovery and setup handled quickly.
Hands-on hardware help for desktops, laptops, and connected peripherals.
Identify failing components, overheating issues, and hardware conflicts before they become bigger problems.
Printers, scanners, external drives, monitors — connected, configured, and working the way they should.
More memory and faster storage make a dramatic difference. Drop off your device and pick it up ready to go.
Getting devices online and keeping them there — for home users and small offices.
Diagnose and fix slow or dropping Wi-Fi, dead zones, and devices that won't stay connected.
Get laptops, phones, printers, and smart devices talking to your network reliably.
Factory resets, password changes, firmware updates, and basic router setup handled cleanly.
Standard security work to keep your devices and data safe from common threats.
Full scan and removal of viruses, spyware, and malware for standard infection cases.
Strip out junk software, unwanted toolbars, and background processes slowing your machine down.
Set up and configure reliable antivirus protection so your device stays defended going forward.
Setup and support for the tools you use every day at home or in a small office.
Setup, troubleshooting, and configuration of Word, Excel, Outlook, OneDrive, and Teams.
Gmail, Drive, Docs, Meet — account setup, syncing, and access issues resolved.
Configure email on any device, fix delivery issues, and recover locked or inaccessible accounts.
You'll always know what you're paying before we start. No hourly billing. No hidden fees.
From quick remote help to priority on-site service — pick the tier that fits your situation.
| Service | Description | Price |
|---|---|---|
| Virus / Malware Removal | Full scan, removal & security hardening | $129 |
| Data Recovery | Recover files from failing or corrupted drives | $149–$299 |
| Wi-Fi / Network Setup | Router config + connections (up to 10 devices) | $129 |
| Mesh Network Install | 2–3 node mesh system setup & optimization | $179 |
| Printer / Peripheral Setup | Wireless connection & driver install | $49 |
| Business Workstation Setup | OS, software, domain & accounts — per PC | $149/PC |
All listed prices cover labor only. Parts, hardware, and software licenses are billed separately at cost — no markup. You'll always be given a quote and asked to approve before any purchase. A travel fee may apply beyond 20 miles from Chicago.
Describe your issue and Alexander will recommend the right service — no commitment needed.
One technician. Honest pricing. Real results.
Lakeshore Technology was founded by Alexander McKenzie, a Chicago-based IT professional with a simple mission: to provide honest, reliable tech support to individuals, small businesses, and the community he calls home.
Alexander built this company on a simple belief: everyone deserves technology that works — and when it doesn't, help should be just a call away, affordable, and from someone you can actually trust.
When you book with Lakeshore Technology, you work directly with Alexander — no middlemen, no dispatch. Just one certified professional who shows up on time and treats your home or business with respect.
Flat rates, always quoted upfront. No surprises when the bill comes.
We show up in the window we promise. Always.
Serving individuals, small businesses, and the surrounding community.
Background-checked and insured. Your home is safe with us.
Chicago and surrounding communities within a 20-mile radius.
When you book with Lakeshore Technology, you get Alexander — personally. No dispatch, no strangers.
Email us or DM us on Instagram. We typically respond within 24–48 hours.
Fill out the right form below. Alexander will review and confirm within 24–48 hours.
Complete the form that matches your request. Alexander will review and confirm within 24–48 hours.
For on-site visits, general repairs, and any service inquiry. Fill this out and Alexander will confirm within 24–48 hours.
Complete this before dropping off your device. Drop-offs accepted Mon–Fri, 8am–5pm by scheduled appointment.
Schedule a remote session and authorize screen access. We'll send you a secure connection link once confirmed.
We stand behind the quality of our work. Quick Fix services include a 30-day workmanship warranty, while Full Service visits include a 60-day workmanship warranty. If the original issue returns during the warranty period, we'll review the problem and provide appropriate follow-up service. Warranty applies only to the original issue addressed and does not cover new issues, hardware failures, malware reinfections, data loss, or third-party modifications.
Email us or DM us on Instagram for same-day support.
Please review before booking a service with Lakeshore Technology.
Last updated: June 2026
Lakeshore Technology ("we," "us," "our") provides IT support services including on-site visits, drop-off repair, and remote support to individuals and small businesses in Chicago and surrounding communities. By booking or using our services, you agree to the terms outlined below.
We provide services to Chicago and surrounding communities within approximately a 20-mile radius of our location. Service requests outside this radius may be declined or subject to an additional travel arrangement, discussed prior to booking.
All on-site, remote, and drop-off appointments are scheduled in advance and confirmed within 24–48 hours. Drop-off service is accepted Monday through Friday, 8:00 AM – 5:00 PM. We are closed Saturday and Sunday.
Listed prices reflect labor only. Any required parts, hardware, or software licenses are billed separately at cost and will be communicated and approved before purchase. Final pricing for diagnostic or open-ended repairs may vary based on the complexity of the issue discovered, and will always be communicated before work proceeds.
Workmanship warranties apply to the specific issue(s) addressed and do not cover unrelated hardware failures, new issues, user-caused damage, or pre-existing conditions not disclosed at the time of service.
Customers are responsible for backing up important data prior to any service. While we take reasonable care with all devices, Lakeshore Technology is not responsible for data loss, pre-existing damage, or issues arising from third-party hardware or software not directly related to the service performed.
Devices left for drop-off should be picked up promptly once notified of completion. Devices not collected within a reasonable timeframe may be subject to a storage discussion. A diagnostic fee may apply and will be credited toward the cost of repair if the recommended service is approved.
Remote sessions are performed using secure screen-sharing software. The customer is present and in control at all times and may end the session at any time. Lakeshore Technology will not access, copy, or retain personal files beyond what is necessary to resolve the reported issue.
We ask that appointments be canceled or rescheduled with as much notice as possible to allow other customers to be served.
Lakeshore Technology provides services on a best-effort basis. We are not liable for indirect, incidental, or consequential damages arising from the use of our services, including but not limited to lost data, lost business, or lost time, except where such liability cannot be excluded by law.
These terms may be updated periodically. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
If you have questions about these terms, please reach out at lakeshoretechsolutions@outlook.com or DM us on Instagram @lakeshoretechnologies.